Ritto Mail

Refund Policy

Last updated: October 6, 2026

This Refund Policy sets out the cancellation and refund rules for Ritto Mail subscriptions provided by Ritto LLC (ritto.email). It is part of our Terms of Service.

1. Cancellation

You can cancel your subscription at any time in the dashboard at app.ritto.email or in the Stripe billing portal linked from it. After cancellation, the subscription does not renew and you keep access, including sending within your plan limits, until the end of the billing cycle already paid.

2. No prorated refunds

Monthly subscription fees are not refundable once the cycle has started, except in the cases below or where required by law. We do not issue prorated refunds for partial use, unused email allowance, downgrades or early cancellation.

3. When we refund in full

  • Duplicate charge: the duplicated amount is refunded in full.
  • Verified technical failure on our side: if a failure of the Service, confirmed by us, prevented essential use of the Service, the affected charge may be refunded in full.
  • Service not activated: if a paid subscription could not be activated because of our fault, you may choose a full refund or account credit.

4. Right of withdrawal for Brazilian consumers

If you are a consumer under the Brazilian Consumer Protection Code (CDC), meaning, as a rule, an individual (pessoa física) who contracts the Service as end user and not for a business activity, you may withdraw from the contract within 7 (seven) days of the first subscription, under article 49 of the CDC, because the contract was made online. In that case, the amounts paid during that period are refunded in full, with monetary adjustment where applicable. To exercise this right, email help@ritto.software within the period. This right applies to the first contracting, not to monthly renewals.

5. Non-refundable charges

  • Overage: charges for emails sent beyond the plan allowance correspond to sending already performed and are not refundable, except in case of billing error.
  • Suspension for violation: suspension or termination due to violation of the Terms or of the Acceptable Use Policy (for example, spam, purchased lists or excessive bounces or complaints) does not entitle you to a refund or credit.
  • Promotions: promotional prices and discounts are not refundable, except in the cases required by law.
  • Bank charges: fees or taxes charged by your bank or card issuer, such as IOF on international purchases, are not collected by Ritto and cannot be refunded by us.

6. How to request a refund

Email help@ritto.software with the account email, the date and amount of the charge, and the reason for the request. Refunds approved are processed within 10 business days after validation, to the same payment method used for the charge (card or Pix), unless otherwise agreed. The time for the amount to appear on your statement depends on your bank or card issuer.

7. Chargebacks

Please contact us before disputing a charge with your bank; most issues are solved quickly by email. While a chargeback is under review, we may pause the account.

8. Changes to this Policy

We may update this Policy from time to time. Material changes will be announced on the website or by email and apply to charges made after they take effect.

9. Contact

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